User Guide | Asahikawa Furniture online shop which particular about solid wood furniture | MUKU Kobo
User Guide

User Guide

About Settlement

PayPal決済PayPal

Payee Please pay by PayPal specified payment method.
Fee Free
The total payment amount Total product price + shipping
Please note and your guide as soon as payment can be confirmed, we will ship the item.
tariff, all regard to the tax, which is levied by the importing country such as sales tax will be borne by the customer. Please acknowledge it beforehand.
When you cancel your order, based on the paypal system inconvenience , we will take 5% of the product price for service fee.Please be aware of this in advance.

Bank transfer (prepayment)

Payee Rakuten Bank Jazz branch usually 7030461 mosquito) Kitaro
Fee Fees will vary depending on the payment method and the branch office. We will not be able to guide you in our shop. Please contact us at each branch office.
The total payment amount fraction of the total cost of the commodity + postage ※ consumption tax will be calculated on the revaluation.
Please note and your guide as soon as payment can be confirmed, we will ship the item.
tariff, all regard to the tax, which is levied by the importing country such as sales tax will be borne by the customer. Please acknowledge it beforehand.
If there is no payment within 10 days, your order will be canceled.

About Delivery

Large furniture: TNT delivery
Small furniture and craft: EMS delivery

※ In some areas it might not be able to deliver. For more details, please ask.

About Return

- the exchange of non-delivery accident and the initial failure for overseas transport, returns are not accepted at all. Please note.
- Please contact us by e-mail when there was a delivery accident and the initial failure. Exchange, will guide you about the return method. If we receive your return without contact us, please understand that it is not possible to be able to have the receipt of goods.
- product is published by a state close to the real thing as possible, but the image is slightly different by such environment of photography situation, personal computer screen browser. Also, because of the natural materials products, color and grain is different one by one.

Co., Ltd. Kitaro
079-8453 Asahikawa-shi, Hokkaido Nagayama Kita 3-6-3-22
TEL : 0800-800-8334
E-mail : support@muku-shop.com

MemberRegistering as a member

Registering as a member allows you to receive various privileges and services.
The membership fee and annual fee are free.
You can also purchase without registering as a member.

Purchase points

You can save points if you shop at our store.
2% of the normal product price (excluding tax) will be returned with points, and you can use it as "1 point = 1 jpy" when you shop next time or later.
If the product is purchased without logging in, the point will not be granted.
It will be added after 10 days from the date of purchase.
There is no expiration date for points.

Call registered Delivery information

You can enjoy shopping smoothly without entering your name, address, phone number, e-mail address, etc. when you purchase the product.

Favorite

You can use the favourite function of the product.This is useful when comparing products.

Product option call

When selecting options such as product fabric and painting, you can use the function to temporarily save options created halfway.