Guide

• Payment Method
• Delivery method
• Shipping fee
• Warranty
• Receipt
• Exchange・Return
• Member benefits

Payment MethodPayment

Payment

Lump-sum payment, installment payment, revolving payment

• 

  VISA

• 

  MasterCard

• 

  JCB

• 

  AMEX

Split (3/5/6/10/12/15/18/20/24 times)
※Credit cards issued overseas cannot use the installment function.

Lump-sum payment, installment payment, revolving payment

Diners

Credit card payments can also be made over the phone.

We have introduced a Credit card card-based payment system over the telephone.
Our operator will guide you to a voice guidance where you can enter your card information.
We do not ask the operator directly for your card information.

It depends on the credit limit of your Credit card.
We cannot check your credit limit at our store. Please contact your Credit card cardcompany.

We will ship your order as soon as we confirm that your Credit card is valid.
If you are unable to use the service due to exceeding your credit limit, etc., we will inform you by e-mail.

Commission free.

To ensure that you can enjoy your shopping with peace of mind, we have introduced 3D Secure, an identity verification service.

This is an identity verification servicewhen you use Credit card cardpayment for online shopping.
In addition to entering card numbers, you can enter one-time passwords that are issued, or passwords that you have set yourself beforehand to ensure extremely high security.

More

Notice

Please do not include your card information in your email. We are not responsible for leaking card information when sending e-mails.
As a general rule, we do not send a copy of the use of Credit card cards for security reasons. Please check the statement sent by your credit card company.

Please transfer the amount to the account below at the bank counter or ATM.
Only in Japan

Bank transfer address

Purchase limit is unlimited.

We will ship the product as soon as we confirm your payment.
If payment is not received in 10 days, your order will be cancelled.

The commission will be borne by the customer.
Commission will vary depending on the transfer method and bank.
Please contact your bank for commission information.

Please transfer the amount to the account below at the post office or ATM.
Only in Japan

Transfer address

Purchase limit is unlimited.

We will ship the product as soon as we confirm your payment.
If payment is not received in 10 days, your order will be cancelled.

The commission will be borne by the customer.
Commission will vary depending on the transfer method and bank.
Please contact postal for commission information.

Please pay the driver for the product and Commission when you receive the product.
Only in Japan

The total amount of payment can be up to ￥300,000.

We will ship it as soon as we are ready to ship it.

Commission (tax in) \330

(Tax in) Free of charge for purchases of \11,000 or more.

Payment will be made after receiving the product.
An invoice will be mailed to you by GMO Payment Service about a week after the product arrives, and you can pay at the designated convenience store or bank.If you are a minor, please obtain the consent of your legal representative before using the site.
Only in Japan

The total amount of payment can be up to ￥55,000.

We will ship it as soon as we are ready to ship it.

Commission free.
※If we are unable to confirm your initial payment within the deadline, a collection fee of ¥297 (tax in) will be charged.

After purchasing, please go to PayPal and complete the various procedures.
Please pay by the designated payment method.

The total amount of payment can be up to ￥1,000,000.

We will ship it as soon as we are ready to ship it.

Commission free.

Notice

If you cancel your order after the purchase has been completed, you will be charged 5% of the product price as a cancellation Commission. Please be aware of this.

After purchase, please transfer to d-payment and complete the various procedures.
Please pay by the designated payment method.
Only in Japan

The total amount of payment can be up to ￥100,000.

We will ship your order after confirming your payment.

Commission free.

After purchasing, please go to EPOS Easy Payment and complete the various procedures.
Please pay by the designated payment method.
Only in Japan

The total amount of payment can be up to ￥1,000,000.

We will ship your order after confirming your payment.

Commission free.

After purchasing, please go to amazon pay and complete the various procedures.
Please pay by the designated payment method.
Only in Japan

It depends on the payment method registered with Amazon.

We will ship your order after confirming your payment.

Commission free.

We will pay for the installment Commission. This applies to all MUKU kobo products. There are no troublesome procedures such as enrollment, and up to 30 installment payments are available free of charge.

After purchasing, please go to amazon pay and complete the various procedures.
Please pay by the designated payment method.
Only in Japan

Purchase limit is unlimited.

It will be shipped after passing the inspection.

Commission free.

DeliveryDelivery

We will deliver it through the Art Setting Delivery "Home Goods."
This is a service in which two workers visit the delivery destination to carry in, unpack, assemble, install, and collect packaging materials for the purchased products, which can be used immediately.
We also offer furniture pickup services. Please feel free to contact us.
Only in Japan

• 

  9:00-12:00

• 

  12:00-15:00

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  15:00-18:00

• 

  18:00-21:00

Please specify the delivery date and time when you purchase. We will inform you by e-mail as soon as the available delivery date is confirmed.
Please be sure to be at home on the day of delivery.
We can also specify delivery in one to two months due to moving or other reasons. In such cases, Payment may be changed, so please consult with us in advance.
Due to traffic conditions, we may not be able to deliver at your desired time. In case of emergency, we will contact you by e-mail or phone.

Notice

Please check the delivery route in advance before purchasing. We will not be held responsible for any failure to bring it in.
Due to transportation limitations, this service may not be available in some areas.
Depending on the delivery area, we may change to the most suitable company.

It will be delivered by Yamato Transport's "Courier Service".
Only in Japan

• 

  8:00-12:00

• 

  14:00-16:00

• 

  16:00-18:00

• 

  18:00-20:00

• 

  19:00-21:00

Delivery to Hokkaido is the next day at the earliest.
Other areas will be delivered in one day. Orders placed before 13:00 on business days can be shipped the same day.
We can also specify a date after the earliest delivery date.

Notice

Due to transportation limitations, this service may not be available in some areas.
Depending on the delivery area, we may change to the most suitable company.

Deliveries of small furniture and crafts will be delivered by EMS (International Speed Post).
The delivery time varies depending on the country and region, but it will take about 3 to 7 days on average, so if you are in a hurry, please consult with us first.

Notice

Delivery may not be possible depending on the region. Please contact us for details.

Delivery of large furniture will be delivered by FedEx.
The number of days for delivery varies depending on the country and region, but it will take about 7 to 10 days on average, so if you are in a hurry, please contact us first.
After arriving at the local customs, the person in charge in FedEx will check when it is convenient to receive the item.

Notice

Delivery may not be possible depending on the region.

Delivery FeeDelivery Fee

Delivery Fee

Japan flat rate ￥1100 (Hokkaido ￥770)
If the total amount of your order is ￥3980 or more (tax included), the delivery fee will be free.

Notice

If you order more than one product per delivery fee, it will be the delivery fee for one product.
If you order products at the same time, including products with different shipping charges and shipping charges, the shipping charge will be free.
If there will be separate shipping charges for Okinawa and the remote islands, we will send you an estimate email after confirming your order.
There will be an additional charge if you perform the lifting work.
There is a separate fee for moving your home furniture.
Regardless of the price of the product, shipping will be charged for shipping outside of Japan. Delivery charges vary depending on the country or region.

WarrantyWarranty

Warranty

Furniture of ￥55,000 or more comes with a one-year warranty.　If the product is damaged due to normal use within the warranty period, it will be repaired free of charge. Our professional operators will take good care of you, so please feel free to contact us. The warranty is for one year from the date of purchase.
Please download it from URL that will be sent to you by e-mail after you have purchased it and keep it.
Only in Japan
The following cases are not covered by the warranty.

Notice

Not covered by Exchange・Return warranty

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  Damage caused by misuse, careless handling, transportation after delivery, or transportation.
  Please use Notice when moving furniture.　Wooden utensils are not dishwasher safe.

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  If the product is altered or modified.
  We do not repair products that have been modified by the customer for a fee.

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  Ageing or improper handling of fabrics, etc.
  Take Notice in handling the cutting tool, etc.

• 

  Deformation caused by abnormal indoor environment.
  For solid furniture, Notice to keep the room humid. Do not install the product in a location where the air conditioner is exposed to direct wind.

ReceiptReceipt

Receipt

A receipt can be issued for each order.
The name of the orderer registered at the time of purchase will be the address.

Below the automated email that is delivered after the order is complete, you will find a Web page-where the receipt can be downloaded. Click or tap here.
We will need the phone number and order number of the person who placed the order.
Customers who order by phone can download the software from the email informing them that the product has been shipped.
Files are in PDF format.

Exchange・ReturnReturn

Exchange・Return

The product is listed as close to the actual product as possible, but the image varies somewhat depending on the shooting situation, PC screen, browser environment, etc. Also, because it is made of natural materials, there is one difference in color and grain.

Please contact us by e-mail or telephone in advance in any case, such as initial failure of the delivered product, delivery accident, or return of the product due to your convenience. We will guide you on how to exchange and return the item. If you return the item without contacting us, we will not be able to receive the item.

We are unable to return or exchange the product for your convenience, such as cancellation after the product has been shipped or an image difference after receipt.

If there are any initial defects or damage to the product, please check with the presence of the delivery person who unpacked and installed it. We will send you a brand new item promptly.

Please unpack and check the condition of the product within 15 days of receiving it.　After this period, we may not be able to accept exchanges, returns, or refunds even if the product is initially defective.

We are unable to cancel orders for made-to-order products and custom-made products after the production starts.

We are unable to return the outlet product after it has been shipped.

If you do not have a replacement stock such as a limited item, we will consult with you about an equivalent product or refund.

We will cover the shipping cost for the return due to the store's convenience and exchange it free of charge.

Member benefitsMember

Member benefits

Admission fee and annual fee are free. If you register as a member, you can receive various benefits and services.

It is also possible to purchase without registering as a member.
If you make a purchase without registering as a member or logging in, you will not be given points.
2% of the product price excluding tax will be given back in points, and you can use it as "1 point = 1 yen" for your next shopping.
Points will be added 10 days after the purchase date.
Points are available indefinitely.